Contact Us

Customer Care is Available for online and retail products:

CarmenMarcValvo.com Customers:

Email: customerservice@lcel.com
Toll free: 1-855-5CARMEN, press 1
(1-855-522-7636)
Monday - Friday: 8AM - 5PM EST

RETURN AUTHORIZATION (RMA) FORM

Footwear Returns & Exchanges Only:

Email: CMVFootwear@hhbrown.com
Toll free: 1-855-5Carmen (1-855-522-7636)

You may check your order status here.
To return or exchange your footwear purchase ONLY, please click here

Retail Customers:

Phone: 212-944-7370
Email: mmaybaum@lcel.com
Monday - Friday: 9AM - 5PM EST

Address:
CARMEN MARC VALVO
132 W 36th Street, 2nd Floor
New York, NY 10018